Billing & Subscriptions

Refund & Cancellation Policy

Effective Date: October 2026 • Platform: Google Play Store Billing • Developer: Taha Imam

At Hadith AI (Hadith Companion), our core mission is providing free, unrestricted access to the sacred Hadiths of Prophet Muhammad ﷺ. To support app development and server costs for our AI companion, we offer optional in-app purchases, including Hadith AI Pro (Ad-Free & Unlimited AI Prompts).

Summary of Our Refund Policy:

All purchases made within Hadith AI are securely processed by the Google Play Store. You can cancel your subscription at any time without fees. If you made an accidental purchase or are unsatisfied with your Pro upgrade, you can request a full refund through Google Play within 48 hours or contact our developer support team directly.

1. How to Cancel Your Subscription Anytime

You are free to cancel your active subscription at any time. When you cancel, your recurring billing is stopped immediately, and you retain access to all Pro features until the end of your paid billing period.

1

Open Google Play Store on Android

Open the Google Play Store app on your smartphone and tap your profile icon in the top right corner.

2

Navigate to Payments & Subscriptions

Select Payments & subscriptions, then tap Subscriptions from the menu.

3

Select Hadith AI & Cancel

Select Hadith AI / Hadith Companion, tap Cancel subscription, and follow the on-screen instructions.

2. Refund Eligibility Guidelines

A. Within 48 Hours of Purchase (Fast Track via Google Play)

If it has been less than 48 hours since you purchased an in-app item or subscription:

  • Visit Google Play Order History in your browser.
  • Find the Hadith AI transaction.
  • Click Request a refund or Report a problem and select the appropriate reason.
  • Google automatically assesses requests within 15 minutes to 4 business days.

B. Direct Developer Assistance (After 48 Hours)

If more than 48 hours have passed and you encountered technical issues with your Pro upgrade (such as ads still showing after purchase, billing errors, or subscription sync issues), our team is here to assist:

  • Email our support team at tk8545725@gmail.com.
  • Include your Google Play Order Number (starts with GPA.xxxx-xxxx-xxxx-xxxxx).
  • Describe the issue you experienced. We review and process developer-granted refunds within 3 to 5 business days.

3. Non-Refundable Scenarios

Refunds cannot be granted under the following conditions:

  • Requests submitted where the service was fully utilized without any reported defect.
  • Purchases made through third-party unauthorized sellers outside the official Google Play Store.
  • Accounts suspended due to abusive or malicious activity violating our Terms of Service.

4. Processing Timelines & Crediting

Once a refund is approved by Google Play or by our development team:

  • Credit Card / Debit Card: 3 to 5 business days (depending on your issuing bank).
  • Google Play Balance / Gift Cards: Usually credited back within 24 hours.
  • UPI / Net Banking (South Asia): Typically refunded within 2 to 7 business days.
Need Assistance with a Purchase?
Our developer support team is available to ensure your satisfaction:
Email: tk8545725@gmail.com (CC: tk845725@gmail.com)
Response Time: Within 24–48 hours.